Transform your business operations
I specialise in optimising business processes and operational efficiency for small to mid-sized businesses, payments and fintech organisations. With over 20 years of experience, including leadership roles at multiple payment companies, my approach combines practical insights and proven methodologies to help you simplify workflows, reduce operational friction, and drive growth.
Fintech & Payments Operations Diagnostic
Are you in the fintech or payments industry and seeking to enhance your operational effectiveness? My Fintech & Payments Operations Diagnostic will assess your current workflows, identify risks, and outline best practices tailored to your business needs. Deliverables include:
B2B SaaS / Tech-Enabled Operations Diagnostic
For B2B SaaS providers and tech-enabled service businesses experiencing rapid growth, I offer a B2B SaaS Operations Diagnostic. This service focuses on analysing the end-to-end customer journey, along with key process, e.g. (e.g., client onboarding, delivery) along with streamlining operations with a simple operating model and KPIs
Small Business Operations Health Check
If you run a small business or startup, my Operations Health Check is designed to uncover friction points in your operations. This service provides:
A review of 2–3 key areas (e.g., client onboarding, internal handoffs)
Recommendations for practical improvements
A concise report detailing findings and a 30-day quick-win plan.
Charity and Social Enterprise Ops & Governance Health Check
I also support charities and social enterprises through tailored health checks focused on operational efficiency and governance. This service includes:
A review of program delivery, board, and management interactions
Recommendations for clarity and risk reduction
A focused report and action plan to implement governance improvements.
AI for Small Business Operations
Unlock the potential of AI in your business with my AI for Small Business Operations Starter Package. This hands-on service includes:
An intake questionnaire to assess your business needs
A discovery call to identify AI integration opportunities
Development of tailored AI workflows and prompts
A training session to empower you and your team to implement these solutions.
Collaborative Operations Services
We work collaboratively with our clients to design a custom solution that best fits their needs. This may extend to business coaching, training and other related services